All fees paid will be receipted, parents are asked to pay any fees owing one week in advance.
There are numerous options for payment.
· Cheques payable to: Ponsonby OSCAR and handed to the Office or Programme Supervisor.
· Payments by cash, EFTPOS or credit card can be made at the office during business hours.
· Internet banking or direct credit into our bank account. Name: Ponsonby OSCAR
12-3019-0455535-04
· Fees will not be allowed to be in arrears beyond a month. All costs for the collection of overdue fees will be paid by the parent/s. If you are having trouble paying the fees, please contact the Centre Manager as soon as possible to discuss the matter.
· Regular bookings that fall on public holidays will be charged for at the regular rates.
· Casual absence’s eg. due to illness, going to play at a friends, will be charged at the regular rate.
· Planned absences - If 7 days notice is received in writing, fees will be charged at half the usual rate (retainer fee).
· Late pick up charges will be made as follows: After 6.00pm a charge of $1 per minute will be made for every minute that the child remains at the programme. This is payable with your weekly fees. Two staff members will remain with the child until collection.
Casual Bookings
Are welcome subject to availability of spaces. Confirmation of attendance needs to be madebefore 2.30pm on the day being booked for After school and before 6pm the day previous for Before School. Please remind your child to be at the pick up point at school.
Absences
If your child is not attending on a usual day, this must be communicated by the parent or guardian before 2.30pm that day. It is time consuming for programme staff to be searching a school for your child. In any case, you will be rung if your child was not at the collection point. If your child is coming an extra day, this must also be communicated to us before 2.30 pm.
School Collection Points
Check with Programme staff as to where the school pick up place is. Be sure that your child knows the pick up place and is there promptly after school and please inform the school and your child’s teacher when starting with the programme.
Personal Details
All records kept by the programme are confidential. The privacy of children’s personal details will be respected at all times. Any changes of an address, phone numbers etc. must be communicated to the Supervisor promptly.
Special Needs
The programme Supervisor must know of any special needs that a child may have.
Children with disabilities will be accommodated wherever possible depending on requirements, staffing and the nature of the physical environment.
Attendance Records
The roll is taken each afternoon and parents are expected to sign the sign-out sheet upon collection of your child. A phone call will be made at the end of the day for any children not signed out.
Leaving Centre Grounds
If you wish your child to walk home or allow him/her to go to the shop, we need your
permission for this in writing
Supervision
Children will be supervised at all times according to the following ratio guidelines:
· At the venue: 1 adult to 10 children
· On excursions: 1 adult to 8 children
· Water activities: 1 adult to 4 children
· Staff will explain clearly to children the programme boundaries for indoors and when outside or on excursions.
Missing Children
If a child is missing, the following procedure will be followed:
· Staff will conduct a thorough search
· Parents will be contacted, or emergency contacts if the parents are unavailable.
Accident Procedure
All staff will be qualified first aiders. In the event of an accident:
· Staff will immediately inform the programme Supervisor.
· Appropriate first aid will be administered (on parents consent signed on enrolment)
· If a serious injury occurs, parents will be notified and an ambulance will be called or
the injured child will be transported by van to the nearest A&E clinic.
· A report will be completed in the accident folder, which the parent must read and
sign.
Illness and Medication
No sick children will be admitted to the programme
If a child becomes ill during the day, they will be comforted and observed and reassured by staff and parents will be notified. If a child is to be administered medication, the parents must put the information in writing with times and dosages and the medicine must be clearly labelled.
Transportation and Trips
In most cases, children will be transported to and from the Centre in the Centre vans. Seat belts must be worn at all times – safest 3.seat belts in all our vans-
Permission for pick up in the Centre vehicle must be given at enrolment.
Lost Property
It is the child’s responsibility to look after their property.
Any items left at the end of the day will be placed in the lost property box near the main doors. Please check this regularly if your child has lost items.
Lost property will be displayed each term and items left over are given to charity.
Damage to Centre Property
Will full or deliberate damage to centre property or facilities will be the responsibility of the parent. The parent may be requested to pay for the cost of repair or replacement.
Equipment/Material Needs
If you are throwing anything away, think of us first. We are open to recycling materials eg. paper, magazines, old appliances. Check with the Supervisor on our current requirements.
Regulations
Ponsonby OSCAR programme is approved by the Children, Youth and Family Service and Auckland City Council Leisure Services.
Parent Advisory Group
Parents meet once a term with the Supervisor and Centre Manager to discuss the
programme, to provide feedback and support. If you would like to attend these meetings, please contact the Supervisor.
OUT OF SCHOOL CARE TERMS AND CONDITIONS
I/we agree and acknowledge:
1. Only enrolled children will be accepted into care. Enrolment is complete when this form is filled in & signed
2. To collect children from the Centre no later than 6.00 pm each day and to advise the Supervisor if someone other than the appointed person/s will be collecting your child. People authorised to collect your child must be written on the enrolment form. Your child will not be released to anyone you have not authorised.
3. To pay fees 1 week in advance or if casual, upon collection of the child/ren on that day. If fees are 4 weeks in arrears, we acknowledge that the service will be withdrawn and we agree to pay all costs associated with the collection of overdue fees.
4. Any disagreement regarding fees charged are to be addressed to the Centre Manager.
5. To advise the Supervisor on each occasion a child will not be attending before 2.30 pm that day for After School and before 6 pm the previous day for Before School care. You must pay for the days that your child is booked whether he/she attends or not (including public holidays). A retainer fee of 50% of usual fees will be charged for 1 week notice of absence.
6. To advise the Supervisor or any situation, which may disturb the child/ren and/or any medical or other relevant condition.
7. Ensure children know where to wait for school pick-ups and inform the school if they are new or casual attendees.
8. Behaviour which is consistently harmful to others may result in dismissal from the programme after possibilities have been explored.
9. To immediately advise the Supervisor of any changes to your contact details, authorised collectors or emergency contacts on the enrolment form. NB: only listed people will be permitted to collect your child
10. That the Supervisor may arrange any necessary urgent medical treatment at my/our cost.
11. That sick children will not be accepted into care.
12. That any concerns or complaints should be reported in the first instance to the programme Supervisor and to the Centre Manager. If unsatisfactory, contact should be made with the Chairperson of the Centre Board
13. That I may request copies of the following policies which are displayed on the parent notice board: Child Abuse Policy, Complaints Policy & Procedure, Emergency Policy and Collection & access to children
14. All care will be taken to provide supervision of children attending the programme in accordance with the Government standards and guidelines. I acknowledge, however, in signing this form that neither the Management of Ponsonby Community Centre, nor its employed and volunteer staff, will be liable for any loss or damage arising (by way of accident, injury, theft or otherwise) out of attendance at the programme.
Please sign the enrolment form to signify your agreement with these terms and conditions